Question 1

What is Muqawil HUB?

Accepted Answer

Muqawil HUB is a B2B SaaS marketplace connecting contractors, suppliers, and service providers in Saudi Arabia's construction industry. We provide a platform for listing projects, products, and services, facilitating connections and successful business deals.

Question 2

Who can use Muqawil HUB?

Accepted Answer

Our platform is designed for verified business entities in the construction sector, including contractors, suppliers, and service providers. All users must have valid VAT registration and commercial licenses.

Question 3

Is Muqawil HUB ZATCA compliant?

Accepted Answer

Yes, Muqawil HUB is fully compliant with ZATCA e-invoicing regulations. All invoices generated on our platform meet Saudi Arabian tax authority requirements.

Question 4

How do I register on Muqawil HUB?

Accepted Answer

Click 'Register' in the top menu, select your role(s), choose a membership tier, complete payment, and upload required documents (VAT certificate and Commercial License). After admin verification, your account will be activated.

Question 5

What documents do I need to register?

Accepted Answer

You need a valid VAT registration certificate and Commercial License. These documents are required for verification and must be current and valid.

Question 6

How long does verification take?

Accepted Answer

Document verification typically takes 1-2 business days. You'll receive an email notification once your account is approved.

Question 7

Can I have multiple roles?

Accepted Answer

Yes! You can register as a contractor, supplier, and/or service provider. Multi-role accounts have access to all relevant features with a surcharge of +30% for 2 roles or +50% for 3 roles.

Question 8

What subscription tiers are available?

Accepted Answer

We offer four tiers: Trial (Free, 3% commission, 3 posts), Pro (SAR 200/month, 1% commission, 10 posts), Business (SAR 500/month, 0% commission, 50 posts), and Enterprise (SAR 800/month, 0% commission, unlimited posts).

Question 9

Can I change my subscription tier?

Accepted Answer

Yes, you can upgrade or downgrade your subscription at any time from your dashboard. Changes will be prorated based on your current billing cycle.

Question 10

What payment methods are accepted?

Accepted Answer

We accept mada, Visa, Mastercard, Apple Pay, and STC Pay through our payment partner Moyasar.

Question 11

Are there discounts for longer commitments?

Accepted Answer

Yes! Save 5% on 3-month plans, 15% on 6-month plans, and 35% on 12-month plans.

Question 12

How do I list a project?

Accepted Answer

Navigate to your dashboard, click 'Projects', then 'New Project'. Fill in project details in both English and Arabic (auto-translation available), attach relevant files, and publish.

Question 13

Can I feature my posts?

Accepted Answer

Yes, Featured Posts appear at the top of search results and the homepage. Pricing varies by Post Type and duration.

Question 14

How do bids and quotations work?

Accepted Answer

For projects, contractors submit bids. For products/services, buyers send inquiries and sellers respond with quotations. You can accept quotations to create deals.

Question 15

How does the commission system work?

Accepted Answer

When a deal is completed, the seller owes a commission based on their subscription tier (2-5% of deal value). Commissions must be paid within 30 days.

Question 16

When do I pay commissions?

Accepted Answer

Commissions are generated when you mark a deal as completed. Payment is due within 30 days via the dashboard.

Question 17

Are transactions processed through the platform?

Accepted Answer

No, actual project/product payments happen directly between buyer and seller outside the platform. Muqawil HUB only collects subscription fees and success-based commissions.

Frequently Asked Questions

General

Account & Registration

Subscription & Pricing

Projects & Services

Payments & Commissions

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