Muqawil HUB

Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect the following types of information:

Personal Information

  • Name, email address, and phone number
  • Company name and commercial registration details
  • VAT registration number
  • Banking information (for commission payments)
  • Government-issued identification documents

Business Information

  • Commercial License details
  • VAT certificates
  • Company address and contact details
  • Business descriptions and capabilities

Usage Data

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Cookies and similar tracking technologies
  • Search queries and platform interactions

Transaction Data

  • Subscription payment information
  • Commission payment records
  • Deal history and quotations
  • Invoice and receipt data

2. How We Use Your Information

We use collected information for:

  • Providing and maintaining our services
  • Processing registrations and verifying business credentials
  • Facilitating transactions and generating ZATCA-compliant invoices
  • Sending service-related notifications and updates
  • Improving platform functionality and user experience
  • Preventing fraud and ensuring platform security
  • Complying with legal obligations and tax regulations
  • Responding to your inquiries and support requests

3. Information Sharing and Disclosure

We may share your information with:

Service Providers

Third-party vendors who assist us in operating the platform (e.g., payment processors, hosting providers, email services). These providers are bound by confidentiality agreements.

Other Platform Users

Your business profile, including company name, services offered, and contact information, is visible to other verified users on the platform.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, including compliance with ZATCA requirements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Business and transaction records are retained for at least 10 years in compliance with Saudi tax laws.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to processing of your information
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, contact us at support@muqawilhub.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries outside Saudi Arabia where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Children's Privacy

Muqawil HUB is intended for business use only and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notifications. Your continued use after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@muqawilhub.com

Phone: +966 50 000 0000

Address: Riyadh, Saudi Arabia